Terms and Conditions

Effective date: 06-09-2026

1. About These Terms

These Terms and Conditions govern purchases from https://thepetalaffairs.com/, operated by The Petal Affairs, trading as The Petal Affairs, at Mughalsarai. Please read them together with our Privacy Policy and Refund and Cancellation Policy before ordering.

2. Eligibility and Accurate Information

You must be at least 18 years old and legally able to enter into a contract to place an order. Provide accurate contact details, delivery information and personalisation instructions. If you create an account, keep its access credentials secure and inform us of suspected unauthorised use.

3. Products and Personalisation

We sell physical gifting products for delivery throughout India, subject to product availability and delivery serviceability at your PIN code.

Product images illustrate the intended design. Handcrafted products and natural flowers may have minor variations in colour, arrangement, size or finish. These variations do not permit us to supply materially different, defective or misdescribed goods. We will seek your agreement before making a material substitution; if an acceptable option is unavailable, we will cancel the affected item and refund any amount paid for it.

Check names, spellings, dates, photographs and other customisation instructions carefully before submitting them. We will use the details you provide. Contact us promptly to request changes; changes may not be possible after production starts. Errors caused by us will be addressed under our Refund and Cancellation Policy.

4. Orders and Availability

An automated acknowledgement confirms receipt of your order. We will notify you of order acceptance or any issue affecting fulfilment. If we cannot fulfil an order because of stock availability, delivery restrictions or another genuine issue, we will inform you and refund payments for the unfulfilled order or affected items.

If we discover a pricing or listing error, we will contact you with the corrected details and allow you to proceed at the corrected price or cancel for a refund. We will not impose an increased price on an existing order without your agreement.

5. Prices and Payments

Prices are shown in Indian Rupees (INR). Applicable taxes, delivery charges and any disclosed COD charges will appear before you confirm payment or place the order. Promotional offers are subject to the conditions displayed with them.

We accept online payments through Razorpay and Cashfree and offer cash on delivery for eligible orders. COD availability may depend on the product, delivery location and order value, as displayed at checkout. Prepaid orders require successful payment; COD orders require payment on delivery as instructed at checkout.

6. Delivery

Delivery estimates and available delivery options are provided on the website or during order confirmation. Timelines depend on the product, preparation requirements, destination and courier availability. A specific date or time is guaranteed only when expressly confirmed by us as a commitment.

We will inform you of significant delays known to us and work to resolve delivery issues. Nothing here removes remedies available under applicable law for non-delivery or late delivery.

Ensure that the recipient's address and contact number are correct and that someone is available to receive the parcel. If delivery fails because of incorrect information or recipient unavailability, we will review the circumstances and discuss available options. Any additional delivery charge will be disclosed and agreed before another attempt. Our own or our delivery partner's fault will be handled under the Refund and Cancellation Policy.

7. Cancellation, Returns and Refunds

Orders can generally be cancelled before shipment. Fresh flowers and other fresh/perishable gifts cannot be cancelled for a change of mind once we have begun order-specific procurement or preparation and incurred costs, even if shipment has not occurred. Orders already shipped cannot be cancelled for a change of mind.

We do not offer change-of-mind returns. Wrong, damaged, defective or otherwise non-conforming products will be handled under our Refund and Cancellation Policy, without restricting remedies required by law. Please read that policy for claim instructions and refund timing.

8. Customer Content and Website Use

You retain ownership of the photographs, artwork and text you submit. You give us limited permission to reproduce, crop, resize and otherwise process that content as needed to create and deliver your requested product and provide related support. Public promotional use requires separate permission.

Do not submit unlawful content or materials that infringe another person's rights. You must have the necessary permissions for any content you provide. Do not misuse the website, interfere with its operation, attempt unauthorised access or submit fraudulent orders.

Our website branding, original designs, photographs and text belong to us or the relevant rights holders. Reuse beyond lawful personal browsing requires appropriate permission.

9. Responsibility and Events Outside Our Control

We will use reasonable care in fulfilling orders and addressing problems. Unexpected events such as severe weather, transport disruption or government restrictions may affect delivery. We will communicate material impacts and discuss fulfilment or refund options where appropriate.

Nothing in these terms excludes responsibilities, remedies or liabilities that cannot lawfully be excluded. In particular, these terms do not waive your statutory consumer rights or excuse the supply of defective or misdescribed goods.

10. Changes to These Terms

We may update these terms for future orders. The version in effect when your order was placed will govern that order, subject to applicable law or any change you expressly agree to.

11. Applicable Law and Complaints

These terms are governed by the laws of India. Please contact us first so we can try to resolve an issue. You retain the right to approach a competent consumer commission, court or other authority under applicable law.

We will acknowledge consumer complaints within 48 hours of receipt and redress them within one month of receipt, in accordance with applicable requirements.

Business: The Petal Affairs
Address: Mughalsarai
Customer support: [email protected]
Telephone: 917275758337
Privacy and grievance contact: Ruksar Khan
Grievance email: [email protected]